CLAIMS – CORNERSTONE
NEED TO SUBMIT A CLAIM?
When you’ve done all you can, and the situation’s stabilized, call our office number. We’ll take it from there with our best in class claims service. If it’s not business hours, and not an emergency, you can wait and call us the next working day. If it is an emergency, however, you can call the after-hours number of whichever company your policy is with. They’ll tell us, and we’ll get back to you, as soon as possible.
Contact Us – Monday to Friday, 8:30 AM to 4:30 PM
After Hours Emergency Claims Numbers
Peace Hills General Insurance Company: 1-800-272-5614
Wawanesa Mutual Insurance Company: 1-800-625-7891
Intact West Insurance Company: 1-800-668-8384
SGI Canada: 1-800-647-6448
Agile Sprint Insurance (Maxwell Claims Services): 1-800-658-8668
What is the key to a smooth claims process?
Cooperation and trust between you and the Insurance Company! When you provide the report and all communication afterward, give as much accurate information as possible and provide police reports and witness statements as required.
How soon after I make a claim will I hear from someone?
You should hear from an adjuster within 24 hours. We’ll also touch base with you around the same time to make sure you’ve connected with your adjuster. To make sure everything is going smoothly, we’ll also give you a follow up call about a week later – but don’t hesitate to give us a call if you need us sooner.
Is Cornerstone able to confirm whether my loss is covered?
No, only an adjuster able to confirm whether a loss is covered or the value of your settlement, but we are here to help you through the claims process and be your advocate!
Who should I contact if I have questions about my specific claim?
The adjuster from the insurance company will be the best source of information regarding an ongoing claim. You can call your adjuster directly or reach out to us and we would be happy to connect you with your adjuster.
How will a claim impact my premium and/or coverage?
No two claims are the same, and the circumstances of each claim can have varying impacts on your coverage and premiums. Your broker at Cornerstone will be able to educate you on how a specific claim may impact your policy going forward.
The entire team at Cornerstone makes you feel like family and they really do care. I recently had to submit a claim and my regular lady I deal with was away. They had another broker get in touch with me and he looked after me like we were old friends despite never having talked or met before. He walked me through the entire claim process and followed up regularly throughout the whole process. The claim has now been settled and it could not have gone smoother. I would highly recommend Cornerstone for anyone looking for a broker that actually cares about their clients
In a very short time our family had three claims against our insurance. Joyce at Cornerstone was incredibly helpful and thorough through the many phone calls and emails, always checking to make sure things had gone smoothly and that we understood all that was going on. Her help and constant vigilance made bad experiences better. Thanks, Joyce and Cornerstone!
Always had great service, which has included one stolen truck, one attempted truck theft which resulted in damage to the steering column and a garage break and enter. From the broker, to the adjuster, to the insurance company, we’ve always been treated fairly and considerately.